HOW IT WORKS

How it works

  1. Step 1

    The guest enters the unique PIN code printed on their receipt

  2. Step 2

    Feed It Back extracts the data for that single transaction from your till system

  3. Step 3 Step 3 Step 3 Step 3

    The guest is asked to rate their visit. The Feed It Back Question Engine selects the best follow-up questions to ask, based on a set of custom business rules

  4. Step 4

    On completion, the guest is presented with a single-use reward voucher generated from your EPOS system

  5. Step 5 Step 5 Step 5 Step 5

    The reports system contains aggregated responses across the business – staff mentions, product preferences, league tables and a custom reporting suite

  6. Step 6 Step 6 Step 6

    All authorised staff members can login and view the feedback – ratings, individual questions, transaction details and an audit history

  7. Step 7 Step 7

    Negative feedback alerts are immediately sent to the venue and area managers for follow-up via our integrated Guest Recovery system.

  • Guest opinions
  • EPOS facts
  • Immediate insights

Try it now

To experience the power of EPOS-linked feedback for yourself, simply fill in this form. You will receive an email straight away with a till receipt and a link to your personalised survey.